To accommodate people waiting in your salon, you’ll need to set up chairs, hire someone for front desk customer service, distract or entertain them with magazines, newspapers, maybe even screens. But you need to think about it from a broader perspective. Customers have to stay put in a physical location before their turn arrives, however long that will take.įor the business, in-person queueing may seem to need the least amount of planning, since it can occur spontaneously. No matter whether people are standing or sitting, there’s one thing all customer queueing has in common: it’s time-consuming. Common examples can be seen in settings like: Customer queueing (or physical queueing) refers to exactly that. When you think of lining up, this is what probably comes to mind: a group of people, standing in a line one after another, waiting to be served. There are more terms defining the way customers can wait that a salon manager should understand while thinking through how to optimize queues. Queue up meaning a straightforward line isn’t something business owners should take for granted. Lining up isn’t always as simple as people standing one after another. What It Means to Queue Up: Types of Queueing Read on to find out more about how to queue up in style. Thankfully, there are better ways to manage your queues that are good for any salon and your clients’ glow-ups. The less time they spend waiting and watching other people get their hair/nails/everything done, the better off they’ll feel at the end of it. Your customers associate waiting in line with grocery stores, going to the DMV, and basically every other stressful mundane task in their lives that led them straight to you in the first place. The problem? Having to queue up for your treatment is one of the least luxurious sensations in the world. It’s a place where customers go to relax, be pampered, and forget about their daily stresses. Salons aren’t just about getting glammed up.
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